Apotheosis Service Level Agreement (SLA) for Apotheosis Retreat Organization

At Apotheosis, we are committed to providing exceptional service to all our retreat participants. Our Service Level Agreement (SLA) outlines our dedication to ensuring prompt and effective communication to meet your needs.

  1. Communication Response Time:

    • All retreat messages will be acknowledged within one business day (ie Monday - Friday). Our team will strive to respond to your inquiries, concerns, or requests as promptly as possible.

    • For messages received outside of business hours, we will acknowledge them on the next business day.

  2. Business Hours:

    • Our business days for communication and support are from Monday to Friday, UK Time. 

  3. Emergency Response:

    • In the event of an emergency or urgent matter, please indicate the nature of your message clearly by including URGENT in your email subject line. Please only do so in the case where communications are genuinely urgent and not simply because you would like a fast response. We will prioritize emergency communications.

  4. Quality of Response:

    • Our team is dedicated to providing high-quality responses to your inquiries. We will strive to address your questions, concerns, or requests thoroughly and effectively, ensuring your satisfaction with our service.

  5. Feedback and Continuous Improvement:

    • We value your feedback and are committed to continuously improving our communication processes. Please feel free to share your thoughts, suggestions, or concerns with us at any time here. Your input helps us enhance our services and better meet your needs.

Signed,

Ronan Loughney

Apotheosis Retreat Organization